Delivery
We offer Standard & Express delivery – depending on region.
- Standard delivery – 3 -5 working days
- Express – 1-3 working days
You’ll receive an email including your tracking information for your order as soon as it’s been dispatched. Please check SPAM/Junk folders for this email.
Unfortunately, we’re currently unable to offer delivery to PO Box addresses.
Yes, we absolutely can. Once you’ve filled out your billing address details in the checkout you’ll then be able to add an alternative delivery address. You just must make sure you do this yourself before submitting your order; unfortunately we can’t change this information once the processing has begun.
Orders
You can order online via our website 24hrs a day 365 days a year. We currently accept payment through all major credit cards and Paypal.
If you’re unsure which mask is the best fit for your horse, our team is here to help! Feel free to reach out to us at info@equilume.com or contact one of our sales experts directly. We’ll be happy to guide you in selecting the perfect mask based on your horse’s needs.
For a quick recommendation, try our Product Recommendation Quiz—it’s a simple and easy way to find the ideal mask for your horse in just a few clicks!
Warranty
You can register your mask warranty by emailing warranty@equilume.com
Please have the mask model and batch number on hand, along with date of purchase.
Please note: warranty covers any electronic failures associated with the cup. The headpiece is not covered under warranty.
- Belfield Model – 90 days from date of purchase.
- Curragh Model – 90 days from date of purchase.
- Pro Model – 6 months from date of purchase.
- Cashel Model – 6 months from date of purchase.
- Stable Light – 3 years from date of purchase.
- Control Panel – 2 years from date of purchase.
If you have a warranty issue, please contact the Equilume customer service department (info@equilume.com) or your nearest sales rep.
If you are issued with a replacement unit, it will be covered under the original units warranty period.