Terms & Conditions

EQUILUME LIGHT MASK STANDARD TERMS AND CONDITIONS OF USE

PRECAUTIONS

• Try to avoid using or placing the Equilume Light Mask in close proximity to strong magnets or direct heat.
• When you have finished using the Equilume Light Mask it is recommended that you deactivate it in order to prolong the battery life.
• The Equilume Light Mask should be stored in a safe, dry and warm environment.
• When the battery life of the Equilume Light Mask has expired please dispose of the entire unit responsibly.
• Please note: The Equilume Light mask product contains electrical components and a lithium ion battery.
• Only competent horse handlers should be responsible for fitting the Equilume Light Mask to avoid risk of injury.

DISCLAIMER

• Equilume cannot be held accountable for any potential loss/injury to the handler/animal when fitting, maintaining or activating the Equilume Light Mask.
• The Equilume Light Mask is not guaranteed to produce results in all animals. Individual horse variation will influence response to light treatment.
• Owners of horses with reproductive and/or health issues should consult their veterinarian before using the Equilume Light Mask

Equilume Ltd Standard Terms and Conditions of Sale

CANCELLATION

• If you wish to cancel your Equilume order it can be done within 14 days of purchase provided it is returned unopened and undamaged in its original packaging. A restocking fee will be deducted from any refund due.

PRICES

• Pricing may vary due to changes in currency exchange rates and costs.
• Quotes provided by Equilume will automatically expire after 30 days.
• All displayed Equilume prices are shown exclusive of sales tax/VAT/GST.

PAYMENT

• Payments to Equilume can be processed by wire transfer, credit card or PayPal.
• Please note: Equilume will not cover any additional foreign transaction fees incurred.
• Equilume requires that payment be made in full at the time of purchase and prior to delivery.
• In special cases where Equilume has extended credit, the terms of payment are 30 days. An 8.5% interest fee will be applied per month on any overdue invoices.

DELIVERY

• The Equilume delivery times are estimates only and Equilume is not liable for delays or failure to deliver due to shipping errors caused by courier or postal services.
• The default shipping method can take 3-10 working days, but there is an option to ‘express’ ship goods at additional cost.
• Please be aware that delivery delays can occur due to public holidays.

DAMAGED GOODS

• Any product defects that occur due to wilful damage, negligence or from abnormal conditions will not be covered by the Equilume warranty.
• Equilume is not liable for any damage or malfunction of the product as a result of alterations or repairs made by an external provider.
• Please note that general wear and tear to Equilume products are not covered under our warranty.

RETURN, REFUNDS AND EXCHANGE POLICY

• Equilume does not offer product refunds outside of the 14-day cancellation period.
• A replacement product will only be issued when there is a manufacturer defect at the time of delivery, or within the product warranty period from date of purchase. For warranty queries, please see below.
• To start a return process, please contact the Equilume customer service department (info@equilume.com) or your nearest sales rep and provide your proof of purchase.
• To ensure the item is returnable, the item must be unused, undamaged and in its unopened original packaging.

LIMITED WARRANTY

• You can register your mask warranty by emailing warranty@equilume.com. Please have the model and batch number to hand, along with date of purchase.
• For Light Masks, the warranty covers any electronic failures associated with the cup. The headpiece is not covered under warranty.
• If you have a warranty issue, please contact the Equilume customer service department (info@equilume.com) or your nearest sales rep.
• If you are issued with a replacement unit, it will be covered under the original units warranty period.

Warranty details:

• Belfield Model –    90 days from date of purchase.
• Curragh Model –   90 days from date of purchase.
• Pro Model –            6 months from date of purchase.
• Cashel Model –     6 months from date of purchase.
• Stable Light –        3 years from date of purchase.
• Control Panel –      2 years from date of purchase.

RIGHTS RESERVED

All rights to the product name, identification and design are reserved by Equilume.