CUSTOMER SERVICE INFORMATION

OPERATING HOURS

Ireland & Europe – 9am – 5pm GMT: +353 45 407 040
UK  – 9am – 5pm GMT: 0800 014 8159
USA & Canada, TOLL FREE: – 1800 242 9259
Australia TOLL FREE – 8.30am – 5.30pm AEST: 1800 189 693
New Zealand, TOLL FREE – 8.30am – 5.30pm AEST: 0800 002 607

SHIPPING INFORMATION

  • Ireland – 1 to 2 working days
  • UK – 2 to 3 working days
  • Mainland Europe – 3 to 4 working days
  • Australia 3 working days
  • New Zealand 3 working days
  • US 2-5 Working days (see state shipping times when you enter ‘state’ into address field in order process)

Shipping times and costs will vary based on volume and shipping destination selected. Shipping and estimated delivery time always relate to business days. A precise cost and shipping time is shown when you complete the address part of the order. Business Days are Monday – Friday and exclude all Irish Holidays and Good Friday. Extreme weather conditions and customs security delays are outside of our control.

RETURNS

If you wish to return your goods we will accept returns provided that the goods are unused, are not damaged and goods are in their original packaging. All returns must be made within 14 days of receiving the goods. Please provide proof of postage.

CANCELLATION POLICY

In order to cancel your purchase you must notify Equilume™ within 14 days of purchasing. Goods must be returned immediately unused, in original packaging and undamaged. Please provide proof of postage.